A patron visited the library this afternoon and wanted a book that her 3-week summer class at USI was covering. She did not want to purchase the book if she could save herself some money since it was a short session. USI had the book, but since it was listed for a class then the book could not be checked out. A circ staff member searched our library catalog but could not find it. Since the patron needed it right away, we were not sure if she could get the book in time from ILL (Interlibrary Loan) services. How did we solve this problem?
Checking another library’s website outside of our system, we called that library to find out what the requirements were to get a library card, and our patron met those requirements. We asked the other librarian to please see if it was on the shelf, and it was available. We told the librarian that the patron would be coming to get a card with the correct identification needed and then check out the book.
Result? Patron was thrilled with our customer service, which makes us thrilled!
Sidenote: The librarian working in another library other than our system? She was a former staffer here at OTPLS before we even moved to the new building, and moved away. Small world…
Co-written with Tela